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QSB – Quality Systems Basics
TRAINING COURSE RESUMÉ
There are 10 Key Strategies covered in QSB. These facilitate identification of opportunities for improvement. QSB gives a visionof what can be accomplished through utilization of the strategies.
The first strategy, FAST RESPONSE covers a systematic, proactive quick reaction to customer issues, issues arising internally and, issues identified proactively and, the investigation, resolution and prevention of these. To further capitalise on the problem resolution successes and minimize mistakes, Lessons Learnt covers the establishment of a process for capturing information that will prevent repeated mistakes and support continuous improvements to all operations/processes.
The second strategy covers the CONTROL of NONCONFORMING PRODUCT to isolate NC parts and reduce the risk of rejoining the normal process flow.
The third strategy, VERIFICATIONS STATIONS, a system of building quality through Prevention, Detection and Containment of abnormalities all of which isolates customers from discrepancies (100% inspection for high risk items) and provides information for rapid corrective action.
STANDARDIZED OPERATIONS covers Workplace Organisation, Standardised Work and Operator Instructions. These provide for: Lean Organization, Value Added tasks, Efficient Production Sequence, Continuous Improvement, Reduced Variation, Waste Reduction, Problem Solving & Quality Control, auditing operator conformance to work instructions, ensuring operators are consistently performing the same tasks and procedures.
STANDARDIZED OPERATOR TRAINING covers the importance of proper and timely training and the formality of managing training. This covers the minimum training content for each operation, identifies who in the organization will conduct training and, establishes required documentation and tracking methods.
ERROR PROOFING VERIFICATION ensures error proofing devices used in the manufacture and assembly of product are functioning properly and the proper records of tests carried out.
LAYERED AUDITS provides for documented process verification, discipline including leadership participation, and, improved communication.
RISK REDUCTION covers the reduction of potential quality failures by
FMEA review/RPN reduction and Error Proofing Top past Quality Issues. The purpose is to reduce the risk of potential quality failures in all production processes.
CONTAMINATION CONTROL – the proactive system to prevent product failures due to foreign material contamination.
SUPPLY CHAIN MANAGEMENT – the development, monitoring and control of suppliers.
Workshops, carried out in groups, consists of comparing the supplier’s actual status for each of the strategies. Each group presents, the supplier’s actual status and the supplier’s plan to make up the shortfall thus making up the QSB Action Plan.
An Audit will be carried out approximately 1 month following the completion of the QSB training.
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